Data Protection

In simple terms the Data Protection Act requires companies and individuals who process and retain information about their customers to tell the customer how the information will be used and to what purposes it will be put. The Act does not restrict itself only to information kept on a computer; it is relevant to any ordered filing system. The information below describes how your data will be processed. If your information is to be processed differently the trader will tell you.

The main business of UK Property Bank Ltd, registered number 05383194, of Rottherdam House, 116 Quayside, Newcastle Upon Tyne, NE1 3DY is (Trading as) UK Loans and Finance and is engaged in the business of Credit Brokerage and is regulated by the Office of Fair Trading for the purposes of this business. Credit license 586441.

1. OUR COLLECTION AND USE OF YOUR PERSONAL DATA

1. We collect and process your personal data in order to provide you with a loan broker service.
2. As a credit broker we will use your personal data provided on your completed application form to carry out the following functions:
   • Process the application itself by reference to lender information.
   • Provide your information to a lender for them to assess your suitability.
   • Provide your information to a credit reference agency for searches to be made.
   • Pass your application in its entirety to an alternative broker when we cannot assist in arranging finance for you.
3. We may also use your information (with your consent where applicable) to:
   • Offer you other products or services which are available from or via UK Loans & Finance.
   • Contact you in the future to offer you products or services that we feel may be of interest to you.
   • Enable us to pass your details to another broker in the future with a view to them offering you products or services they feel may be of interest to you.
   • Permit access to your information by any regulatory authority where required to by law and to ensure that we are complying with all regulatory requirements when processing your data.
4. We will keep your information for as long as you allow us to do so and we will contact you on a regular basis to check that you still consent to being contacted by us regarding our products and services.
5. Lenders to whom the application is passed will make wider use of the information than a broker.
6. Both ourselves and almost all lending companies will check the information supplied on loan applications or mortgage enquiries with data held by credit reference agencies. The lender may search on more than one occasion. Every time a search is made it is recorded by the agency and disclosed to other organisations on any later searches.
   Lenders will use the information obtained in the credit reference searches to help them assess the application and they may use the result of any search in a credit scoring system. A credit scoring system is a system by which points are given for various factors like your age, your job or even for information obtained from a credit reference agency, such as how you have repaid previous or existing credit. Lenders use different methods of scoring depending upon their interpretation of the importance of different factors and the level of risk they are willing to accept.
   The lender may check your details with the credit reference agency or with other agencies to satisfy itself that all the details on the application are true, and that the application has really been made by you. If it suspects information is false or inaccurate it may report it to a fraud prevention agency. Please ensure the information is true as lending companies will check with fraud prevention agencies and if you give false or inaccurate information, and the lender suspects fraud, it will record this.
7. Sometimes a lender may not wish to lend. This may be for a number of reasons. The lender may think you cannot afford the loan or mortgage, or your property may not be of sufficient value.
   A lender does not have to tell you exactly why you have been refused a loan but you can ask them for the name and address of any credit reference agency used and they will supply this information free of charge.
   If you are refused credit because of a computerised credit scoring system you can ask the lender for an explanation of how their credit scoring works (this applies only if the decision has been made on the basis of a computerised system alone). The lender may charge a small fee for providing this information. You also have the right to require a personal, non automated review of the decision.
   Nobody has a right to receive finance.
   Finance is always granted at the discretion of the lending company.
8. Use of information once finance has been granted
   All lending companies keep information about their customers in their own records. This will include all the initial information given by you, and extra information about how your account has been run and any other dealings between you and the lender.
   Lenders will record the conduct of any loan or mortgage throughout its duration, including how punctually the payments are made and other information, with one or more of the credit reference agencies. This enables them, and others, to make decisions about credit and credit-related services for you and other members of your household including decisions on motor and household credit, life and other insurance proposals and insurance claims.
   Information may also be provided to the 'other agencies' listed below. These will help lenders and other subscribers to those agencies to trace debtors, recover debt, prevent fraud and to check your identity to prevent money laundering. In particular, any difference between the information given by you or your broker and any later information discovered by the lender is likely to be noted.
   Lenders may also use your information for statistical analysis about credit, insurance and fraud. This may be done by them or by third parties contracted to do the work for them. If they use a contractor, they are obliged to ensure that your data is properly secure. Many lenders will also need to give information about you and your account to their bankers, other providers, insurers and re-insurers of funding for their lending or any other product they have offered to you.

1.

1. Cookies
   Like many websites, when you visit our website we issue a 'cookie' or unique code that allows us to identify your computer. We use the cookie to record where applicable, the website that referred you to our site and to note the different areas of our website recently accessed through your computer - it is only used in relation to our website and not in relation to any other websites you may visit. We may use the information collected in this way to tell you about services or products which might be of interest to you when you make further visits to this website.
2. Call Recording
   Calls to our offices may be recorded, this is for our protection and yours. Calls are used for training and monitoring purposes and may be used in the unlikely event of a complaint.

2. COLLECTION AND USE OF PERSONAL DATA

1. UK Loans & Finance shall collect and process all personal data in respect of its data subjects in line with the following data protection principles:
   1. UK Loans & Finance shall collect and process all personal data fairly and lawfully;
   2. UK Loans & Finance shall only use personal data for the purposes stated at the time of its collection and shall seek the customers consent before using the personal data for any other purpose with the exception of purposes for which UK Loans & Finance is required to process data by any legislation or regulatory requirement;
   3. UK Loans & Finance shall ensure that all personal data collected is adequate, relevant and not excessive, for the purposes for which it is processed;
   4. UK Loans & Finance shall ensure that all personal data is accurate and where necessary kept up to date;
   5. UK Loans & Finance shall ensure that all personal data is retained for no longer than is necessary for the purpose for which it is being processed;
   6. UK Loans & Finance shall ensure that personal data is processed in accordance with the rights of the data subject;
   7. UK Loans & Finance shall obtain the data subjects prior written consent before processing sensitive personal data.
   8. UK Loans & Finance shall ensure that appropriate technical and organisation measures are taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

3. RIGHT TO INFORMATION

1. UK Loans & Finance shall ensure that all data subjects will benefit from the following rights:
   1. The right to request information as to whether or not personal data relating to the data subject is being processed by UK Loans & Finance and the right to receive a response to such a request;
   2. The right to request information from UK Loans & Finance, as to the purpose of the process of personal data;
   3. The right to request information from UK Loans & Finance as to the recipients of any personal data where personal data has been disclosed;
   4. The right to receive, in an intelligible and permanent form, copies of personal data undergoing process and any available information as to its source;
2. UK Loans & Finance shall ensure that any reasonable requests for information will be met without constraint.

4. RIGHT TO OBJECT

1. The data subject shall have a right to object at any time on legitimate grounds in relation to the processing of his or her personal data by UK Loans & Finance.
2. Where a data subject has objected to the processing of personal data relating to him or her, and such objection is justified, UK Loans & Finance shall desist from the processing of the personal data at issue in respect of that data subject until further notice.

5. RETENTION POLICY AND SECURITY OF PROCESSING

1. UK Loans & Finance shall implement technical and organisational measures to protect personal data against accidental or unlawful destruction, or accidental loss or alteration, and unauthorised disclosure or access (in particular where the process involves transmission of personal data over a network) and against all other unlawful forms of processing.
2. UK Loans & Finance shall ensure a level of security appropriate to the risk represented by the process and nature of their personal data to be protected, having all due regard to the state of the art and costs measures.
3. Data bases which contain sensitive personal data shall be protected by fire walls and access passwords.

6. DISCLOSURES

1. UK Loans & Finance shall not sell, rent, share, trade or disclose any personal data it keeps relating to a data subject to any other parties without the prior written consent of the relevant data subject, with the exception of companies within UK Loans & Finance and any suppliers with which UK Loans & Finance have engaged to provide services and are involved in the processing of personal data on UK Loans & Finance behalf.
2. Not withstanding the above, UK Loans & Finance reserves the right to disclose personal data to the police, and relevant regulatory or other bodies, as required by law or regulation and in the event of the sale of its business (or part thereof) where it is necessary to do so in order to affect the sale of a data subject's personal data in connection with such a business sale.